Worldwide IT Operations Management Software Market Shares, 2020: Market Growth Moderates Amid Pandemic Disruptions

Worldwide IT Operations Management Software Market Shares, 2020: Market Growth Moderates Amid Pandemic Disruptions

This IDC study provides worldwide IT operations management (ITOM) software market share data for 2020. According to Tim Grieser, research vice president, Enterprise System Management Software, "Despite the impact of the global pandemic, the worldwide IT operations management software market achieved substantial growth of 9.4% in 2020. Growth was driven by the need to monitor, manage, and optimize end-to-end performance, availability, and reliability of systems and applications as organizations hastened to adopt digital applications models to support remote work, at-home education, and ecommerce transactions."

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