Work.com and Salesforce's Shift to Employee Experience

Work.com and Salesforce's Shift to Employee Experience

This IDC Market Note summarizes key announcements and points of interest from Salesforce's March 15, 2021, announcement of three new Work.com capabilities: Employee Workspace, Employee Concierge, and IT Service Center. Salesforce's shift toward a more extensive employee experience offering puts it squarely in a growing enterprise service management (ESM) market, competing across a broad spectrum of functional domains including HCM, ITSM, and service automation.

Please Note: Extended description available upon request.