Teleperformance - CX Services in BFSI

Teleperformance - CX Services in BFSIWho is This Vendor Assessment For?

NelsonHall’s CX Services in BFSI profile on Teleperformance is a comprehensive assessment of Teleperformance’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights

Teleperformance aims to help banks utilize their digital asset investments, eliminate support calls, and remove cost permanently, moving to the next step of their digital transformation. It employs the TAP practice to provide analytics on process customization, operating expense reduction, and revenue capture by transforming processes in employee learning and knowledge retention, improve performance, and learn from BI.

Scope of the Report

The report provides a comprehensive and objective analysis of Teleperformance’s CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.