Tech Mahindra - CX Services in BFSI

Tech Mahindra - CX Services in BFSI

Who is This Vendor Assessment For?

NelsonHall’s CX Services in BFSI profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights

Tech Mahindra is looking to develop an enterprise ability in the BFSI space with a focus on building or acquiring CX capabilities such as consulting and agency investments in BIO, Mad*Pow, and BORN. These acquisitions also add a client base in the BFSI sectors, and the company aims to be the main partner in the modernization of clients' technology architecture and operations.

Scope of the Report

The report provides a comprehensive and objective analysis of Tech Mahindra’s CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.