SYKES - Customer Experience Operations Transformation

SYKES - Customer Experience Operations Transformation

Who is This Vendor Assessment For?
NelsonHall’s CX Operations Transformation profile on SYKES is a comprehensive assessment of SYKES’ offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights
SYKES' CX transformation approach combines marketing, sales, and service in a retooled format addressing the different stages of the customer journey.
At the end of August 2021, Sitel Group acquired all outstanding shares of SYKES common stock in an all-cash transaction for ~$2.2bn. SYKES became private.

Scope of the Report
The report provides a comprehensive and objective analysis of SYKES’ CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.