Most Organizations Don't Track Business KPIs for Important Software Initiatives

Most Organizations Don't Track Business KPIs for Important Software Initiatives

This IDC Market Perspective covers the topic of using business KPIs to track the business success of software or services that enterprises build and is based on results from IDC's 2021 Future of Digital Innovation Survey."Organizations are increasingly building software that powers important business initiatives, but our research indicates that few are using business KPIs to determine if the software is achieving goals," said Nancy Gohring, research director for IDC's Future of Digital Innovation agenda program. "A lack of tools that enable KPI tracking as well as a lack of experience related to developing and consulting KPIs are the most significant roadblocks."

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