Kyndryl: The New Managed Service Provider on the Block

Kyndryl: The New Managed Service Provider on the Block

This IDC Market Perspective provides insight into the launch of Kyndryl, a new member of the community of managed service providers (managed SPs). As a vendor that has a deep heritage in providing managed services, Kyndryl comes armed with an extensive set of capabilities to compete in the managed cloud services market. However, Kyndryl also faces some considerable challenges for which it will have to make strategic investments and changes in the structure of its business."Competing in the managed SP market and industry will require that Kyndryl make strategic investments that will help build a brand of a 'cloud-centric managed SP,' accelerate transforming both its own resources and capabilities as well as its clients IT to cloud, and create a differentiating position across the vast set of competitors," says David Tapper, program vice president, Outsourcing and Managed Cloud Services at IDC. "Ensuring success will require Kyndryl to create a separate, distinct cloud business unit; build an integrated digital services supply chain; develop COEs and dedicated business units for cloud service providers; create an air traffic model framework; invest in a robust portfolio of enterprise application capabilities; offer integrated SLAs; build a private cloud platform; create a robust ecosystem with cloud service providers; and experiment with franchise business models."

Please Note: Extended description available upon request.