Implications of the "Great Resignation" for Enterprise Service Management Initiatives

Implications of the "Great Resignation" for Enterprise Service Management Initiatives

This IDC Perspective discusses the underlying demographics of the "Great Resignation" that has greatly accelerated the trends that initially drove the increasing automation of enterprise service management and IT systems management software generally. Beyond automation, the enterprise will also need to adapt its leadership behavior, processes, and promotion methods to create a new cadre of skilled process optimization resources."The COVID-19 pandemic accelerated the retirement of the experienced workers with the business acumen, process knowledge, and technical skills needed to implement large-scale enterprise service management systems," said Shannon Kalvar, research director, IT Service Management and Client Virtualization at IDC. "Enterprises need to act quickly before the resources needed to effect the transformation are no longer available."

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