IDC PlanScape: The Collections Function in a Digital-First World

IDC PlanScape: The Collections Function in a Digital-First World
The collection function is an often-forgotten candidate for making better use of modern digital tools such as data and predictive and behavioral analytics. These digital tools will enable old-fashioned segmentation techniques to be revamped into a more personalized approach, while enabling a better customer experience and improved retention rates. Crucially, their deployment will also lead to a decrease in redefaults and help lenders meet regulatory requirements for a more inclusive collections policy. — Research Director George Briford, Financial Services Insights, IDC

Please Note: Extended description available upon request.