IDC PeerScape: Practices to Outsource Business Process Services

IDC PeerScape: Practices to Outsource Business Process Services

This IDC PeerScape outlines key advice for IT and LOB decision makers who are considering outsourcing business process services."Outsourcing back- and front-office functions continues to shift away from pure labor arbitrage models to providing value beyond cost savings. Value today derives from service providers putting skin in the game with flexible commercial constructs, empowering co-ideation with clients and committing to business outcomes, like improving working capital or productivity savings through automation," says Ali Close, research manager, Intelligent Finance and Customer Care Business Process Services at IDC. "Service providers have made the investments in digital capabilities, innovation/labs, and design thinking to reimagine processes, but the appetite for change and transformation lies within internal organizations."

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