IDC PeerScape: In-Store POS/Payments Practices to Address Today's Retail Challenges

IDC PeerScape: In-Store POS/Payments Practices to Address Today's Retail Challenges

This IDC PeerScape looks at successful practices by several retailers in the areas of ensuring more flexible checkout options to avoid crowding and enhance customer experience, embracing new touchless payment solutions, and offering shoppers a wide variety of payment options, including buy-now-pay-later (BNPL) solutions or interest-free installment payments. "Retailers are finding that offering flexible checkout arrangements and a range of new payment types and options is really resonating with shoppers as they return to stores and will be important to shoppers in years to come as well," said Margot Juros, research manager, IDC Retail Insights.

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