Global BPS Market Forecast: 2022 - 2026

Global BPS Market Forecast: 2022 - 2026

Who is This Vendor Assessment For?

NelsonHall's ""Global BPS Market Forecast: 2022-2026"" report is a comprehensive market forecast report

designed for:
• Sourcing managers monitoring the business process services (BPS) industry and seeking to identify

leading vendors for shortlists and RFPs
• Executives seeking assistance in identifying levels of BPS vendor presence by service line and

geography
• Vendor marketing, sales, and business managers looking to identify market sizes and growth rates and

their market share relative to their peers
• Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

The full breakdown of NelsonHall’s BPS market forecast and vendor market shares across 81 BPS service

lines, 39 geographies, and 39 industry sectors can be obtained via NelsonHall's Self-Service Forecast Tool.

This self-service tool aims to assist executives in accessing the precise combinations of market size,

growth, and vendor share information they require rapidly and cost-effectively, supporting more

informed decision-making.

In particular, the ""NelsonHall Self-Service Market Forecasting tool"" enables executives to tailor the scope

of any market forecast or vendor market share download by selecting one or multiple service lines,

geographies, and industry sectors and downloading market size, growth, and vendor share information

against these parameters. Furthermore, decision-makers are no longer inconvenienced by delays in the

manual production of customized reports on their behalf.

The tool now covers not just business process services but has subsequently been expanded to support

13 IT outsourcing service lines, also by geography and industry sector.

BPS was an excellent industry to be in during the pandemic, largely escaping the ravages experienced by

many other industries. Indeed the pandemic tended to sharpen enterprise decision-making and hasten

the pace of digital transformation initiatives and the need for assistance from BPS vendors.

Overall, the move to digital transformation initially accelerated by COVID-19 will continue apace, with most

enterprises recognizing heightened needs for cost reduction, reduced revenue leakage, improvements in

customer experience, and increases in business model effectiveness.

Indeed, the current inflationary and potentially recessionary environment continues to act as a driver for

operational transformation. Approximately 50% of CFOs perceive an increased need for operational cost

reduction as a result of the current changes in the economic environment and will actively seek to reduce

their OpEx.

Global BPS Market Forecast: 2022 – 2026

June 2022

NelsonHall proprietary – not for distribution without permission 3

Scope of the Report

The report provides a forecast for the global BPS outsourcing market overall and by geography and service

line. It covers the following:
• The BPS market size for 2021 and the forecast for the business process services market through 2022

to 2026
• The business process services market sizes and forecasts for North America, specifically covering the

U.S. and Canada; EMEA, specifically covering U.K., France, Germany, and Italy; Asia Pacific: and Latin

America
• The business process services market sizes and forecasts by service line
• The business process services market sizes and forecasts by combinations of service line and

geography
• Vendor revenue shares for 2021 by service line and geography