Global BPS Market Forecast: 2021 - 2025 H2 Update

Global BPS Market Forecast: 2021 - 2025 H2 Update

Who is This Vendor Assessment For?

NelsonHall's Global BPS Market Forecast: 2021-2025 H2 Update report is a comprehensive market

forecast report designed for:

• Sourcing managers monitoring the business process services (BPS) industry and seeking to identify

leading vendors for shortlists and RFPs

• Executives seeking assistance in identifying levels of BPS vendor presence by service line and

geography

• Vendor marketing, sales, and business managers looking to identify market sizes and growth rates and

their market share relative to their peers

• Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

The full breakdown of NelsonHall’s BPS market forecast and vendor market shares across 81 BPS service

lines, 39 geographies, and 39 industry sectors can be obtained via NelsonHall's Self-Service Forecast Tool.

This self-service tool aims to assist executives in accessing the precise combinations of market size,

growth, and vendor share information they require rapidly and cost-effectively, supporting more

informed decision-making.

In particular, the NelsonHall Self-Service Market Forecasting tool enables executives to tailor the scope

of any market forecast or vendor market share download by selecting one or multiple service lines,

geographies, and industry sectors and downloading market size, growth, and vendor share information

against these parameters. Furthermore, decision-makers are no longer inconvenienced by delays in the

manual production of customized reports on their behalf.

The tool now covers not just business process services but has subsequently been expanded to support

13 IT outsourcing service lines, also by geography and industry sector.

BPS was an excellent industry to be in during the pandemic of 2020, largely escaping the ravages

experienced by many other industries. Indeed the pandemic tended to sharpen enterprise decisionmaking and hasten the pace of digital transformation initiatives and the need for assistance from BPS

vendors.

While volumes in some sectors will be slow to recover and a full economic recovery will take several

years and not be achieved in 2021, attitudes towards digital transformation have been permanently

heightened. Most enterprises will continue to experience a need for one or more of heightened cost

reduction, reduced revenue leakage, improvements in customer experience, and increases in business

model effectiveness.

Scope of the Report

The report provides a forecast for the global BPS outsourcing market overall and by geography and service

line. It covers the following:

• The BPS market size for 2020 and the forecast for the business process services market through 2021

to 2025

• The business process services market sizes and forecasts for North America, specifically covering the

U.S. and Canada; EMEA, specifically covering U.K., France, Germany, and Italy; Asia Pacific: and Latin

America

• The business process services market sizes and forecasts by service line

• The business process services market sizes and forecasts by combinations of service line and

geography

• Vendor revenue shares for 2020 by service line and geography.