Decision Patterns and Personas in the Intelligent Digital Workspace

Decision Patterns and Personas in the Intelligent Digital Workspace

This IDC Market Perspective explains how the emergence of the intelligent digital workspace ecosystem has brought with it an expanded group of stakeholders who drive budgetary, design, and technical decisions. These decision makers come from all across the company, breaking down silos and introducing new requirements into the traditional end-user computing decision matrix. It also suggests an evolving role for managers in highly complex environments, one that we have not yet managed to fully articulate."The era of hybrid work brought with it rapid and unpredictable changes in who is responsible, accountable, consulted on, and informed about changes to the digital workspace," said Shannon Kalvar, research director for IT Service Management and Client Virtualization at IDC. "Working out who these new stakeholders are, and what they need, is critical to understanding the next steps to expanding intelligent digital workspace offerings."

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