Creating a Digital Insurance Ecosystem: Best Practices in SingaporeCreating a Digital Insurance Ecosystem: Best Practices in Singapore

Creating a Digital Insurance Ecosystem: Best Practices in SingaporeCreating a Digital Insurance Ecosystem: Best Practices in Singapore

This IDC Perspective aims to bring out the best practices being followed in the insurance sector in leveraging the emerging technologies to mitigate the pain points. The health insurance industry is undergoing a digital transformation around the world, signaling a new age of patient experience. Payer and provider integration plays a vital role in seamless patient entry and exit from the treatment processes. "Developing ecosystem partners plays a crucial role in defining how successfully pain points could be replaced with desired outcomes. Particularly, when the digital adoption drive is from the government level, public/private partnership (PPP) model will ensure defined outcome strongly backed up by compliance, data sharing and governance, along with outcome-based key performance indicators (KPIs). From a higher altitude, a government mandate for digital patient data as part of electronic medical record (EMR)/electronic health record (EHR) with care providers will accelerate the desired outcomes", says Manoj Vallikkat, research manager, IDC Asia/Pacific Healthcare Insights.

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