Conduent - Customer Experience Operations Transformation

Conduent - Customer Experience Operations Transformation

Who is This Vendor Assessment For?
NelsonHall’s CX Operations Transformation profile on Conduent is a comprehensive assessment of Conduent’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights
The Conduent approach supports customers across the entire CX lifecycle by offering enterprises diverse sets of products and domain-aligned products and services. An example account is a U.S. health insurer, for which Conduent delivers customer communication and manages digital documentation. It is now looking at other strategic clients for which it can offer end-to-end front-office BPS, for example, utilizing its capabilities in transportation in other sectors.

Scope of the Report
The report provides a comprehensive and objective analysis of Conduent’s CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.