Concentrix - Customer Experience Operations Transformation

Concentrix - Customer Experience Operations Transformation

Who is This Vendor Assessment For?

NelsonHall’s CX Operations Transformation profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights

Concentrix has repositioned its offerings into four categories: design the experience, power the solution, deliver exceptional moments and innovate on insights. The goal is to orchestrate the different parts of the transformation and offer a comprehensive approach to target Chief Digital Officer roles and acquire executive support.

Scope of the Report

The report provides a comprehensive and objective analysis of Concentrix’s CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.