Buyer Investments Continue for Customer Engagement Applications and Enterprise Applications, 2023

Buyer Investments Continue for Customer Engagement Applications and Enterprise Applications, 2023

This IDC Market Perspective provides data and guidance from the final year assessment of IDC's global Future Enterprise Resiliency and Spending Survey, Wave 11, December 2022. Spending is still occurring, but understanding the budgets, company size, region, and size of company is the quickest way to revenue. In addition, EX, CX, and endurance will all be tested, so finding the best and quickest pathway to revenue is critical. "IDC's global Future Enterprise Resiliency and Spending Survey, Wave 11, December 2022, finds 2023 appears to be a year of continued investment in technology," said Mickey North Rizza, group vice president, Enterprise Software at IDC. "The continued disruptions are making some dents and increases in IT budgets, but for vendors that are set up for the long haul, there is still much to do for the win."

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