Analysis of Finance Global Business Service Organizations

Analysis of Finance Global Business Service Organizations
This IDC Market Perspective examines global organizations that use the global business services (GBS) model, specifically looking at the adoption of GBS by industry, the type and number of functions supported, years in establishment, and service provider use case of GBS transformation in finance."GBS can continue to drive value for global organizations with improved customer centricity and positive customer experiences and by building and fostering innovation of new solutions and capabilities across the enterprise," says Ali Close, manager of IDC's Business Process Services/Outsourcing Services Research Program.

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