{"product_id":"work-com-and-salesforces-shift-to-employee-experience","title":"Work.com and Salesforce's Shift to Employee Experience","description":"\u003cp\u003eWork.com and Salesforce's Shift to Employee Experience\u003c\/p\u003e\n\n\u003cp\u003eThis IDC Market Note summarizes key announcements and points of interest from Salesforce's March 15, 2021, announcement of three new Work.com capabilities: Employee Workspace, Employee Concierge, and IT Service Center. Salesforce's shift toward a more extensive employee experience offering puts it squarely in a growing enterprise service management (ESM) market, competing across a broad spectrum of functional domains including HCM, ITSM, and service automation.\u003c\/p\u003e\n\n\u003cp\u003ePlease Note: Extended description available upon request.\u003c\/p\u003e","brand":"Technology \u0026 Media","offers":[{"title":"April, 2021 \/ 4 Pages \/ MCW16284131","offer_id":47712901202226,"sku":null,"price":1800.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/work-com-and-salesforces-shift-to-employee-experience","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}