{"product_id":"using-data-to-drive-improvements-and-insights-with-it-service-management-and-enterprise-service-management","title":"Using Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management","description":"\u003cp\u003eUsing Data to Drive Improvements and Insights with IT Service Management and Enterprise Service Management\u003cbr\u003e\nThis IDC Perspective discusses using data to drive improvements and insights with IT service management (ITSM) and enterprise service management (ESM). More organizations are moving to the next phase of digital operations. As organizations run ITSM and ESM implementations, they see opportunities to continue improving their processes and gather information from them. Data integrations can help ITSM and ESM continue to improve service delivery and contribute to business insights. \"By integrating data from other tools and sharing data across business areas, IT service management and enterprise service management can contribute to these new phases of digital business,\" said Snow Tempest, research manager for IT Service Management, IDC.\u003c\/p\u003e\n\n\u003cp\u003ePlease Note: Extended description available upon request.\u003c\/p\u003e","brand":"Technology \u0026 Media","offers":[{"title":"June, 2023 \/ 7 Pages \/ MCW16288072","offer_id":47715313582386,"sku":null,"price":5400.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/using-data-to-drive-improvements-and-insights-with-it-service-management-and-enterprise-service-management","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}