{"product_id":"to-improve-client-outcomes-services-providers-should-emphasize-the-experience-aspect-of-digital-projects","title":"To Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects","description":"\u003cp\u003eTo Improve Client Outcomes, Services Providers Should Emphasize the Experience Aspect of Digital Projects\u003cbr\u003e\nThis IDC Market Perspective highlights the importance of the digital experience related to digital products, services, and\/or processes. An example of Tech Mahindra and its client, an American multinational automobile manufacturer, is provided to illustrate a successful outcome driven by close attention to the digital experience.\"No matter how cutting edge the 'nuts and bolts' of a digital initiative are, a key factor in creating the stickiness of a digital product or service is not how sophisticated the functionality is but rather what the digital experience is.\" — Erin Hichman, research manager, Digital Business Professional Services at IDC\u003c\/p\u003e\n\n\u003cp\u003ePlease Note: Extended description available upon request.\u003c\/p\u003e","brand":"Technology \u0026 Media","offers":[{"title":"June, 2023 \/ 6 Pages \/ MCW16288081","offer_id":47715313844530,"sku":null,"price":5400.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/to-improve-client-outcomes-services-providers-should-emphasize-the-experience-aspect-of-digital-projects","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}