{"product_id":"the-collections-function-of-the-future-a-customer-centric-approach","title":"The Collections Function of the Future — A Customer-Centric Approach","description":"\u003cp\u003eThe Collections Function of the Future — A Customer-Centric Approach\u003cbr\u003e\nThis IDC Perspective examines the need for lenders to adapt to a new environment with customer-centric models that are compliant and achieve high overdue-payment recovery rates.\"With regulations on collections evolving and impacting the market, lenders must adapt to the new environment with more customer-centric collection models. A better and more frictionless collections process that uses modern technologies, such as AI-driven segmentation and persona creation, more efficient multi-channel client-outreach orchestration across various stages, and more precise communication and messaging will lead to higher recovery rates.\" — Research Director George Briford, Financial Insights, IDC Europe\u003c\/p\u003e\n\n\u003cp\u003ePlease Note: Extended description available upon request.\u003c\/p\u003e","brand":"Technology \u0026 Media","offers":[{"title":"August, 2023 \/ 10 Pages \/ MCW16288390","offer_id":47715320856882,"sku":null,"price":5400.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/the-collections-function-of-the-future-a-customer-centric-approach","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}