{"product_id":"sykes-customer-experience-operations-transformation","title":"SYKES - Customer Experience Operations Transformation","description":"\u003cp\u003eSYKES - Customer Experience Operations Transformation\u003c\/p\u003e\n\n\u003cp\u003eWho is This Vendor Assessment For?\u003cbr\u003e\nNelsonHall’s CX Operations Transformation profile on SYKES is a comprehensive assessment of SYKES’ offerings and capabilities, designed for:\u003cbr\u003e\n• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs\u003cbr\u003e\n• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers\u003cbr\u003e\n• Financial analysts and investors specializing in the CX Services sector.\u003c\/p\u003e\n\n\u003cp\u003eKey Findings \u0026amp; Highlights\u003cbr\u003e\nSYKES' CX transformation approach combines marketing, sales, and service in a retooled format addressing the different stages of the customer journey. \u003cbr\u003e\nAt the end of August 2021, Sitel Group acquired all outstanding shares of SYKES common stock in an all-cash transaction for ~$2.2bn. SYKES became private.\u003c\/p\u003e \n\n\u003cp\u003eScope of the Report\u003cbr\u003e\nThe report provides a comprehensive and objective analysis of SYKES’ CX services offerings and capabilities, and market and financial strengths, including:\u003cbr\u003e\n• Identification of the company’s strategy, emphasis, and new developments\u003cbr\u003e\n• Analysis of the company’s strengths, weaknesses, and outlook\u003cbr\u003e\n• Revenue estimates\u003cbr\u003e\n• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts\u003cbr\u003e\n• Analysis of the company’s offerings and key service components\u003cbr\u003e\n• Analysis of the company’s delivery organization including the location of delivery locations.\u003c\/p\u003e","brand":"Technology \u0026 Media","offers":[{"title":"January, 2022 \/ 9 Pages \/ MCW16285264","offer_id":47714895888690,"sku":null,"price":2160.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/sykes-customer-experience-operations-transformation","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}