{"product_id":"sutherland-social-media-customer-experience-services","title":"Sutherland - Social Media Customer Experience Services","description":"\u003cp\u003eSutherland - Social Media Customer Experience Services\u003c\/p\u003e\n\n\u003cp\u003eWho is This Vendor Assessment For?\u003c\/p\u003e\n\n\u003cp\u003eNelsonHall’s Social Media CX Services profile on Sutherland is a comprehensive assessment of Sutherland’s offerings and capabilities, designed for:\u003cbr\u003e\n• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs\u003cbr\u003e\n• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers\u003cbr\u003e\n• Financial analysts and investors specializing in the CX Services sector.\u003c\/p\u003e\n\n\u003cp\u003eKey Findings \u0026amp; Highlights\u003c\/p\u003e\n\n\u003cp\u003eSutherland is prioritizing asynchronous messaging to meet increasing market demand. Messengers' communication format brings significant benefits, including convenience, mobility, rich content, growing end-user adoption, resource optimization, and concurrency. Within those channels, it focuses on automation and self-service enablement through its proprietary platform Social.ai.\u003c\/p\u003e\n\n\u003cp\u003eScope of the Report\u003c\/p\u003e\n\n\u003cp\u003eThe report provides a comprehensive and objective analysis of Sutherland’s CX services offerings and capabilities, and market and financial strengths, including:\u003cbr\u003e\n• Identification of the company’s strategy, emphasis, and new developments\u003cbr\u003e\n• Analysis of the company’s strengths, weaknesses, and outlook\u003cbr\u003e\n• Revenue estimates\u003cbr\u003e\n• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts\u003cbr\u003e\n• Analysis of the company’s offerings and key service components\u003cbr\u003e\n• Analysis of the company’s delivery organization including the location of delivery locations.\u003c\/p\u003e","brand":"Technology \u0026 Media","offers":[{"title":"March, 2021 \/ 10 Pages \/ MCW16284034","offer_id":47712890683698,"sku":null,"price":2160.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/sutherland-social-media-customer-experience-services","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}