{"product_id":"generative-ai-in-it-service-management-guidance-and-new-developments-in-3q23","title":"Generative AI in IT Service Management: Guidance and  New Developments in 3Q23","description":"\u003cp\u003eGenerative AI in IT Service Management: Guidance and  New Developments in 3Q23\u003cbr\u003e\nThis IDC Perspective discusses generative artificial intelligence (GenAI) guidance and specific announcements related to IT service management (ITSM). As organizations increasingly explore GenAI, IT operations is one of the top IT areas where they look for a positive impact. Vendors have announced new early access GenAI functionality for ITSM use cases. IDC has developed guidance for organizations considering GenAI, including key decisions and activities to have in place in order to be prepared to gain from specific use cases. \"With high demand for technology support, IT leaders want to save time and improve service. They are looking at GenAI for possible solutions but need to make sure they can trust them to help,\" said Snow Tempest, research manager for IT Service Management at IDC.\u003c\/p\u003e\n\n\u003cp\u003ePlease Note: Extended description available upon request.\u003c\/p\u003e","brand":"Technology \u0026 Media","offers":[{"title":"September, 2023 \/ 7 Pages \/ MCW16288659","offer_id":47715327770930,"sku":null,"price":5400.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/generative-ai-in-it-service-management-guidance-and-new-developments-in-3q23","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}