{"product_id":"frost-radar™-voice-of-customer-analytics-2022","title":"Frost Radar™: Voice of Customer Analytics, 2022","description":"\u003cp\u003eFrost Radar™: Voice of Customer Analytics, 2022\u003c\/p\u003e\n\n\n\n\u003cp\u003eWell-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence.\u003c\/p\u003e\n\n\n\n\u003cp\u003eVoC refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data, businesses can enhance customer experience (CX), meet unmet needs in the marketplace, and differentiate themselves from competitors. Companies can unlock VoC through technologies such as sentiment analysis, which uses natural language processing (NLP), machine learning (ML), text analysis, and computational linguistics to identify the opinion, intent, or emotion behind the customers’ words.\u003c\/p\u003e\n\n\n\n\u003cp\u003eThe report titled “Frost Radar™: Voice of Customer Analytics, 2022” plots the market leaders for growth, innovation, or both and who has been instrumental in advancing the industry into the future. These companies have demonstrated high growth potential, best practices, competitive intensity, customer value, and partner potential. The Frost Radar reveals the market positioning of companies in an industry using their Growth and Innovation scores, as highlighted in the Frost Radar methodology.\u003c\/p\u003e\n\n\n\n\u003cp\u003eThe VoC space is growing, though only 10 companies are reported in this Frost Radar. Key vendors highlighted are Verint, Nice, Qualtrics, Medallia, DataEQ, CallMiner, Wonderflow, SANDSIV, InMoment, and Cisco.\u003c\/p\u003e\n\n\n\n\u003cp\u003eThe Frost Radar reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their growth, innovation, and a small discussion on their positioning. Frost \u0026amp; Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.\u003c\/p\u003e\n\n\n\n\u003cp\u003eKEY ISSUES ADDRESSED:\u003c\/p\u003e\n\n\n\n\u003cp\u003eWhat does the global VoC space look like?\u003c\/p\u003e\n\n\u003cp\u003eWho are the top vendors for VoC platforms?\u003c\/p\u003e\n\n\u003cp\u003eWhich are the companies that have demonstrated innovation excellence?\u003c\/p\u003e\n\n\u003cp\u003eWhich are the VoC vendors who have shown higher growth than others?\u003c\/p\u003e","brand":"Marketing \u0026 Market Research","offers":[{"title":"September, 2022 \/ 39 Pages \/ MCW16257714","offer_id":47678539825458,"sku":null,"price":5940.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/frost-radar%e2%84%a2-voice-of-customer-analytics-2022","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}