{"product_id":"dynamic-enterprise-service-management-patterns","title":"Dynamic Enterprise Service Management Patterns","description":"\u003cp\u003eDynamic Enterprise Service Management Patterns\u003c\/p\u003e\n\n\u003cp\u003eThis IDC Perspective looks into enterprise service management (ESM) platforms, which have evolved to allow for rapid, continuous improvement. Although most vendors have strong general capabilities, the dynamic business challenges customers face drive focused requirements that are not well articulated. IDC has identified several common scenarios and the likely business responses and corresponding platform focus.\"Enterprise service management is one key component to the creation of a dynamic, collaborative enterprise,\" said Shannon Kalvar, research director, IT Service Management and Client Virtualization at IDC. \"As we move into this new, more unstable era, matching the ESM platform to the underlying business challenge has become increasingly critical for continuous improvement and long-term success.\"\u003c\/p\u003e\n\n\u003cp\u003ePlease Note: Extended description available upon request.\u003c\/p\u003e","brand":"Technology \u0026 Media","offers":[{"title":"April, 2022 \/ 4 Pages \/ MCW16285799","offer_id":47714974269746,"sku":null,"price":5400.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/dynamic-enterprise-service-management-patterns","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}