{"product_id":"cx-operations-transformation","title":"CX Operations Transformation","description":"\u003cp\u003eCX Operations Transformation\u003c\/p\u003e\n\n\u003cp\u003eWho is This Market Analysis For?\u003cbr\u003e\nNelsonHall's \"\"CX Operations Transformation\"\" report is a market assessment report designed for:\u003cbr\u003e\nSourcing managers investigating \"\"the art of the possible\"\" and the perspectives of their peers towards next generation customer service \u003cbr\u003e\nVendor marketing, sales and business managers developing strategies to target digital \u0026amp; service transformation opportunities within customer experience\u003cbr\u003e\nFinancial analysts and investors specializing in the IT services and BPS sector.\u003c\/p\u003e\n\n\u003cp\u003eKey Findings \u0026amp; Highlights\u003cbr\u003e\nThe overall CX services market, excluding collections and content moderation, is ~$82.3bn, posting a stable growth of around 5% CAAGR through 2025 to reach ~$100bn and will include embedded consulting, operational transformation, contact center technology services, cloud migration, automation, and analytics as an integral part of CXS delivery. \u003cbr\u003e\nThe global CX services market is led by Teleperformance, followed by Concentrix, Sitel, TTEC, and Alorica.\u003cbr\u003e\nThe key buy-side drivers for the adoption of CX operations transformation include requirements for improved customer satisfaction, deflection to digital channels, and improved self-service level.\u003cbr\u003e\nThe main challenges to CX operations transformation are applying innovation across the entire CX estate and change management for consistent results. Key success factors for sector organizations looking to outsource CX services are at the sub-segment level.\u003c\/p\u003e\n\n\u003cp\u003eScope of the Report\u003cbr\u003e\nThe report is based on interviews with CX services providers and clients. It analyzes the worldwide market for CX Operations Transformation and addresses the following questions:\u003cbr\u003e\nWhat is the current and future market for CX services?\u003cbr\u003e\nWhat is the market size and projected growth for the CX services?\u003cbr\u003e\nWhat is the market size and projected growth for the CX services by geography?\u003cbr\u003e\nWhat is the market size and projected growth for the CX services market by client industry?\u003cbr\u003e\nWhat are the top drivers for the adoption of the CX services?\u003cbr\u003e\nWhat is the current market structure and vendor market shares and how are these changing?\u003cbr\u003e\nWhat are the benefits currently achieved by clients of the CX services?\u003cbr\u003e\nWhat factors are inhibiting client adoption of the sector CX services?\u003cbr\u003e\nWhat are the main CX transformation offerings and services provided by vendors?\u003cbr\u003e\nWhat is the current pattern of delivery location and how is this changing?\u003cbr\u003e\nWhat are the current pricing mechanisms, KPI, and contract duration pattern and how are these changing?\u003cbr\u003e\nWhat are the tools and frameworks used by CX services vendors for transformation delivery and how are these changing?\u003cbr\u003e\nWhat are the main external partnerships used by CX services vendors and how are these changing?\u003cbr\u003e\nWhat are the selection criteria, challenges and critical success factors for CX services?\u003c\/p\u003e","brand":"Technology \u0026 Media","offers":[{"title":"March, 2022 \/ 92 Pages \/ MCW16285680","offer_id":47714945368370,"sku":null,"price":4800.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/cx-operations-transformation","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}