{"product_id":"comdata-group-customer-experience-operations-transformation","title":"Comdata Group - Customer Experience Operations Transformation","description":"\u003cp\u003eComdata Group - Customer Experience Operations Transformation\u003c\/p\u003e\n\n\u003cp\u003eWho is This Vendor Assessment For?\u003c\/p\u003e\n\n\u003cp\u003eNelsonHall’s CX Operations Transformation profile on Comdata Group is a comprehensive assessment of Comdata’s offerings and capabilities, designed for:\u003cbr\u003e\n• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs\u003cbr\u003e\n• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers\u003cbr\u003e\n• Financial analysts and investors specializing in the CX Services sector.\u003c\/p\u003e\n\n\u003cp\u003eKey Findings \u0026amp; Highlights\u003c\/p\u003e\n\n\u003cp\u003eComdata views CX operations transformation to encompass both front and back-office with the need to integrate back-office processes and resolve challenges with siloed tasks, legacy infrastructure, and low performance. Its adaptive service orchestration prioritizes augmented interactions in a hybrid machine-human model with voice, chat, social, and email bots, IVR, app, web self-service, and live agent supported by virtual assistants and predictive algorithms.\u003c\/p\u003e \n\n\u003cp\u003eScope of the Report\u003c\/p\u003e\n\n\u003cp\u003eThe report provides a comprehensive and objective analysis of Comdata Group’s CX services offerings and capabilities, and market and financial strengths, including:\u003cbr\u003e\n• Identification of the company’s strategy, emphasis, and new developments\u003cbr\u003e\n• Analysis of the company’s strengths, weaknesses, and outlook\u003cbr\u003e\n• Revenue estimates\u003cbr\u003e\n• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts\u003cbr\u003e\n• Analysis of the company’s offerings and key service components\u003cbr\u003e\n• Analysis of the company’s delivery organization including the location of delivery locations.\u003c\/p\u003e","brand":"Technology \u0026 Media","offers":[{"title":"December, 2021 \/ 11 Pages \/ MCW16285136","offer_id":47714880618802,"sku":null,"price":2160.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/comdata-group-customer-experience-operations-transformation","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}