{"product_id":"buyer-case-study-customer-experience-transformation-a-top-business-priority-for-federal-bank","title":"Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank","description":"\u003cp\u003eBuyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank\u003c\/p\u003e\n\n\u003cp\u003eThis IDC Perspective examines how Federal Bank, one of the leading midsize private banks in India, embarked on a customer experience (CX) transformation journey and how Infosys, a global IT and outsourcing service provider, helped the bank reinvent its CX functions. This document contains the key highlights of the bank's CX efforts and guidance for organizations embarking on a similar journey.\u003c\/p\u003e\n\n\u003cp\u003ePlease Note: Extended description available upon request.\u003c\/p\u003e","brand":"Service Industries","offers":[{"title":"March, 2023 \/ 7 Pages \/ MCW16275060","offer_id":47709348331826,"sku":null,"price":5400.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.hardmanwell.com\/products\/buyer-case-study-customer-experience-transformation-a-top-business-priority-for-federal-bank","provider":"HARDMAN AND WELL MANAGEMENT CONSULTANCIES L.L.C","version":"1.0","type":"link"}